Refund policy
Return & Refund Policy
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.
Non-Returnable Items The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
How to Start a Return To initiate a return, please email us at info@live8seconds.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or card issuer may require additional time to post the refund.
Exchanges We're happy to exchange unworn pieces for a different size or color, subject to availability. To arrange an exchange, please email us at info@live8seconds.com with your order number and the item you'd like instead. We'll respond within 1–2 business days with next steps.
Damaged or Incorrect Items If you received a damaged or incorrect item, please email info@live8seconds.com within 7 days of delivery with a photo and your order number. We'll resolve it promptly at no cost to you.
International Orders (Australia, Canada & European Union) We ship to Australia, Canada, and the European Union. Please be aware that international orders may be subject to customs duties, import taxes, VAT, and other fees imposed by your country's customs authority. These charges are the sole responsibility of the customer and are not covered or reimbursed by RANK EIGHT. We are not responsible for delays caused by customs processing.
If an international order is refused or unclaimed and returned to us, the original shipping cost and any return shipping fees will be deducted from your refund.
Questions? Reach out to us anytime at info@live8seconds.com — we're happy to help!